Terms of Service
You will need to register to be able to access some services on the website (our “site”). When you register your details online, it is your responsibility to ensure that the information provided is accurate and up to date. You are also responsible for maintaining your personal information via your online account as well as for keeping your password secret. Whenever you visit the site or register your details or purchase from the site, you agree to be governed by these Terms & Conditions including any other document referred to in them and by our Privacy Policy.
ORDERING
When you place an online order through the site, you will be requested to provide personal and card payment details. As part of the online transaction, we will perform a fraud credit check. By submitting a payment through the site, you are granting permission for us to carry out such checks. You will receive an email to confirm that we have received your order. If you have a problem processing your payment online or are not certain if your payment was successful please call Customer Services. Orders on the site are subject to the required stock availability. Items added to your basket on the site will not be reserved for you, and are available for sale to other customers browsing the online store at the same time. It is not possible to place an order for an out of stock product. You can, however, express your interest in an item that is not available by using the inform me email link on the product page. You will then receive an email as soon as the item becomes available in your chosen size and colour. When you have placed your order via the site, the stock will be reserved for your purchase. However, sales will not be finalised and a contract will not be formed between us until the order dispatches from the warehouse, and payment is successfully taken. Some regions and territories will occur an additional delivery charge. If this affects your order a member of our customer service team will contact you to discuss your order and any additional charges that you may need to pay.
FRAUD CHECKS
At this website we take online fraud very seriously and aim to prevent this crime from happening as much as possible. All orders are screened via a third-party system, which will flag up any potential threats. If a threat is flagged up we will contact the customer who has placed the order. We will require proof of ID in the form of a utility bill or a photo of the payment card with certain sections of the information removed for security purposes. We will destroy this information once the data has been verified. We do these checks for the protection of the customer and for the protection of the business.
AMENDING OR CANCELLING AN ORDER
If you have any concerns about an order you've already placed please contact Customer Services. Please note that once an order has been placed this website are unable to amend it. Items must be returned to be amended, whereby the original order will be cancelled and a new order placed for the amendment.
PRICING
All site pricing will be shown in local currency where available on the order pages when you place your order. Orders can only be placed in the currency relating to your shipping country, and we are unable to offer alternative currency pricing to any customer.
ERRORS AND OMISSIONS
It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will resolve this directly with you. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you. We reserve the right to cancel any order if the product is no longer available. No compensation will be paid in such cases but customers will be notified and reimbursed for the full cost of the order if payment has been taken by us.
WE ARE NOT RESPONSIBLE FOR DELAYS OUTSIDE OUR CONTROL.
If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
WHEN YOU BECOME RESPONSIBLE FOR THE GOODS.
Products will be your responsibility from the time we deliver the product to the address you gave us or you collect it.
DUTY DELIVERY PAID (DDP)
Pricing in the following territories is inclusive of duty and tax: Local Orders will be sent duty paid, meaning that no further import duty or tax will be payable after the order has been placed on the site.
SALE PRICING ADJUSTMENTS
From time to time, this website will run discounted pricing on specific items as part of a sale or promotion. Subject to the sentence below, this website is happy to compensate for the difference between the amount paid and the discounted price, if the item was purchased within 14 days of the commencement of the specific discount. Please note that we are not able to offer any refund if the same item (inc. colour/size) is not in stock on the site at the time of the request, or if the item was originally purchased at a discounted sale price or we have already provided a price match on the order.
During sale periods no discount code or voucher can be used on purchases.
PRODUCTS MAY VARY SLIGHTLY FROM THEIR PICTURES
The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. The packaging of the product may also vary from any that are shown in images on our website.
SECURE PAYMENT PROCESSING
At this website, all online purchases take place safely, using the latest internet security technology to protect our customers. We accept orders only from web browsers that can use Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers now support this. If you have questions regarding our credit card security policies, please email Enquiries through our contact us form.
